Do you have what it takes to succeed in your career? The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how o r years of expertise. The single most impo r tant facto r in job perfo r mance a nd advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, a nd in this practical guide, Daniel Goleman identifies them, explains their impo r tance, a nd shows how they can be fostered. Fo r leaders, emotional intelligence is almost 90 percent of what sets stars apart fr om the mediocre. As Goleman documents, it's the essential ingredient fo r reaching a nd staying at the top in any field, even in high-tech careers. a nd o r ganizations that learn to operate in emotionally intelligent ways are the companies that will remain vital a nd dynamic in the competitive marketplace of today—a nd the future. Comprehensively researched, crisply written, a nd packed with fascinating case histo r ies of triumphs, disasters, a nd dramatic turnarounds, Wo r king with Emotional Intelligence may be the most impo r tant business book you'll ever read. Drawing on unparalleled access to business leaders around the wo r ld a nd studies in mo r e than 500 o r ganizations, Goleman documents an astonishing fact: in determining star perfo r mance in every field, emotional intelligence matters twice as much as IQ o r technical expertise. Readers also discover how emotional competence can be learned. Goleman analyzes five key sets of skills a nd vividly shows how they determine who is hired a nd who is fired in the top co r po r ations in the wo r ld. He also provides guidelines fo r training in the ",emotionally intelligent o r ganization,", in chapters that no one, fr om manager to CEO, should miss. Wo r king with Emotional Intelligence could prove to be the most impo r tant reference fo r bottom-line businesspeople in the first decades of the 21st century.