Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of co r po r ate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness --a nd then delivers on it. Pay bra nd-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 prio r ity Apply research fr om the science of happiness to running a business Help employees grow-both personally a nd professionally Seek to change the wo r ld Oh, a nd make money too . . . Sound crazy? It's all sta ndard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross mercha ndise sales annually. After debuting as the highest-ranking newcomer in Fo r tune magazine's annual ",Best Companies to Wo r k Fo r ", list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business a nd life, fr om starting a wo r m farm to running a pizza business, through LinkExchange, Zappos, a nd mo r e. Fast-paced a nd down-to-earth, DELIVERING HAPPINESS shows how a very different kind of co r po r ate culture is a powerful model fo r achieving success-a nd how by concentrating on the happiness of those around you, you can dramatically increase your own.